#QUICKY LUBE OIL CHANGE PLUS#

Most customers have little desire to read a year-old issue of “Wrench and Ratchet” magazine. Quick lube shops don’t afford such luxuries you either sit and wait for your car or call Lyft. One of the perks of the dealership is the shuttle service available to whisk customers to and from their destination of choice. Also, various weights of oil are on hand so that technicians can provide the manufacturer recommended viscosity to each customer. Of course, only OEM parts are used at the dealership. If 5W30 is what’s on hand, that’s what the vehicle gets. If a customer’s car takes 0W20 – too bad. Plus, they often get the same weight oil regardless of the manufacturer recommendations. Parts and suppliesĪt quick lube shops, all cars are serviced with aftermarket filters. As such, Customers service is usually much better than at a quick lube joint. Working conditions are better and good performance is expected.

#QUICKY LUBE OIL CHANGE PLUS#

Consequently, they have little to no motivation to provide exemplary customer service.Īt the dealership, however, most advisors earn a decent income plus commission. Often, the service advisors, and even the managers, at quick lube shops are paid next to nothing.

You get what you pay for – and that’s why employees making minimum wage don’t provide the best customer service. The result is improved service, fewer mistakes and a better experience for both the customer and employer. Meanwhile, at the dealership, even lube technicians typically have an automotive background.

Naturally, problems – such as stripped drain plugs and blown engines – often arise from such an arrangement. Yet they’re given wrenches and the authority to work on customer cars. For all you know, their last job may have been at a fast food joint. In many cases, the technicians at quick lube shops have zero automotive experience.

Quicky lube oil change